Pregnancy

We offer specially designed treatments for expectant mothers. Please note that some of our Spa experiences may be unsuitable during pregnancy and we do not offer massage or facial treatments during the first trimester.

Double Treatment Room

Our double treatment room is ideal for couples or friends to share their treatment time together. Please request this service on booking if required.

Spa Treatments

We ask you to arrive at least 15 minutes prior to your treatment time. As a courtesy to all our guests we do operate a prompt appointment schedule so late arrival may mean that your treatment time is reduced. All treatment times quoted include treatment, preparation and consultation.

The spa reserves the right to alter your treatment times on the day if necessary.

Age Requirements

The minimum age requirement to have spa treatments or participate in Spa Days and Experiences is 16. Restrictions apply for 16 and 17 year olds and will need approval/accompaniment of guardian. Booking & Cancellation Policy.

Please book in advance to avoid disappointment. Reservations cannot be confirmed without credit or debit card details and must be paid in full at time of booking.

SPA CANCELLATION POLICY

• Spa treatment cancellation: We require 48 hours’ notice of a cancellation after which a 100% charge will be made. We advise guests to consider insurance to cover the cancellation of their spa treatment. No refund will be payable for non-arrival for a treatment without the stipulated notice. • Spa day cancellation: We require 7 days’ notice of cancellation after which a 100% charge will be made. The option to change your date is offered once (Subject to minimum of 7 days’ notice) and should a further cancellation be necessary, the full cost of your original booking will be charged. No refund will be payable for non-arrival for a spa day without the stipulated notice. We advise guests to consider insurance to cover the cancellation of their spa day. • Any last-minute issues that may impact on you attending your booked spa experience, whilst regrettable, will still be subject to the full charge being applied. Therefore, Moor Hall Ltd recommends you undertake travel insurance. • Please ensure you have fully read and understand the terms and conditions Spa Useful Information - Moor Hall Hotel & Spa Sutton Coldfield

MEDICAL QUESTIONS

• Regular spa use can be extremely beneficial to your health but it is important that you highlight any health conditions, allergies, medication, injuries or operations within the last 6 months that may affect your choice of Spa treatment or exercise options when making your reservation. If you did not mention health conditions during your booking, please advise us immediately. You will be asked on arrival to complete a questionnaire on your health and lifestyle so that we can give you the best and safest possible experience. Some conditions will exclude the possibility of a treatment. Treatments pre-booked that cannot be performed due to pre-existing medical conditions cannot be refunded on arrival. • Clients diagnosed with or undergoing cancer treatment are required to provide confirmation in writing from their Specialist or GP that the massage and or treatment is appropriate for them before it is undertaken.