Spa treatment cancellation

• We require 48 hours’ notice of a cancellation/reschedule after which a 100% charge will be made.
• We advise guests to consider insurance to cover the cancellation of their spa treatment.
• No refund will be payable for non-arrival for a treatment without the stipulated notice.

Spa day cancellation

• We require 7 days’ notice of cancellation after which a 100% charge will be made. The option to change your date is offered once (Subject to minimum of 7 days’ notice) and should a further cancellation be necessary, the full cost of your original booking will be charged. No refund will be payable for non-arrival for a spa day without the stipulated notice. We advise guests to consider insurance to cover the cancellation of their spa day.
• Any last-minute issues that may impact on you attending your booked spa experience, whilst regrettable, will still be subject to the full charge being applied. Therefore, Moor Hall Ltd recommends you undertake travel insurance. -Please ensure you have fully read and understand the terms and conditions Spa Useful Information - Moor Hall Hotel & Spa Sutton Coldfield